Your Data,
Fortified
Encrypted in transit, backed up off-site every night, and stored under a retention lock that prevents a backup being deleted or overwritten while it is held.
Three Pillars of Protection
Hosting
Senova CRM runs on dedicated cloud infrastructure managed by our team. We do not offer a service level agreement.
- Managed cloud hosting
- SSH access requires key-based authentication
- No availability commitment offered
Encryption in Transit and in Backups
Traffic to the platform is encrypted in transit, and every off-site backup is encrypted before it leaves our infrastructure.
- TLS 1.2 or higher in transit
- Backups encrypted with AES-256 before upload
- Encryption keys held by us, not the storage provider
Off-Site Encrypted Backups
The production database and uploaded files are backed up nightly, encrypted on our server, and stored off-site under a 30-day retention lock that prevents deletion or overwriting.
- Nightly automated backup of database and uploaded files
- 30 daily and 12 monthly restore points, the most recent 30 days lock-protected; operator-made restore points are kept until removed
- Each upload re-read afterwards to check the stored copy carries its retention lock; a run that cannot read it back is recorded as unconfirmed
Incident Response Protocol
The steps we follow when a security issue is identified. We do not offer a contractual response-time commitment.
Detection
An issue is identified through platform alerts, automated notifications from our infrastructure providers, or a report from a customer.
Assessment
We evaluate the severity and scope of the issue and what data, if any, is affected.
Containment
Affected systems are isolated to prevent further impact while preserving evidence.
Notification
Affected parties are informed according to applicable legal requirements and our policies.
Resolution
Resolution, system restoration where needed, and a review of what changed as a result.
Report a Security Concern
If you discover a security vulnerability or have concerns about your data, please contact our security team immediately.
Security Team
[email protected]Security Contact
We aim to respond within one business daySENOVACRM LLC
8 The Green #21994
Dover, DE 19901