Privacy Policy
We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.
How We Handle Your Data
Collect
We collect only essential data needed to provide our services.
Process
Your data is processed to provide the service you asked for, and for the further purposes listed below.
Store
Data is encrypted in transit and backed up off-site, encrypted, under a 30-day retention lock.
Delete
Data is deleted from the live system when no longer needed or on request. Copies inside off-site backups are removed as those backups age out; restore points an operator created deliberately are kept until an operator removes them.
Privacy Policy Sections
We collect information you provide directly to us, including:
- Account information (name, email, company)
- Payment information (processed securely via approved payment processors)
- Communication preferences
- Usage data and analytics
- Device and browser information
We use the information we collect to:
- Provide and maintain our services
- Process transactions and billing
- Send administrative communications
- Improve and personalize services
- Ensure platform security
We do not sell your personal information. We may share data with:
- Service providers who assist in our operations
- Professional advisors (lawyers, accountants)
- Law enforcement when required by law
- Parties involved in business transfers
We implement the following security measures:
- TLS 1.2 or higher for data in transit
- Nightly off-site backups, encrypted before they leave our infrastructure
- Backups held under a 30-day retention lock that prevents deletion or overwriting
- SSH access requires key-based authentication
We retain personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain backup archives (30 daily and 12 monthly restore points, plus any an operator created deliberately, which are kept until removed)
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Provide personalized content
- Measure advertising effectiveness
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
Data is primarily stored in the United States. For international transfers, we use appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Privacy Shield compliance where applicable
- Binding Corporate Rules
We may update this policy periodically. We will notify you of material changes via:
- Email notification to registered users
- Prominent notice on our platform
- Updated "Effective Date" on this page
- At least 30 days notice for material changes
Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal data.
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data from the live system. Backup copies are removed on the schedule described under Data Retention.
Right to Portability
Export your data in a machine-readable format.
Right to Object
Object to certain types of data processing.
Right to Restriction
Limit how we use your personal data.
Questions About Your Privacy?
Contact us with any privacy-related inquiries.
SENOVACRM LLC
8 The Green #21994, Dover, DE 19901