Refund & Cancellation Policy

1. Appointment Cancellations

24-Hour Cancellation Policy

We require at least 24 hours advance notice for all appointment cancellations or rescheduling. This allows us to offer the time slot to other clients who may be waiting.

• 24+ hours notice: Full refund or reschedule with no penalty
• Less than 24 hours: 50% cancellation fee may apply
• No-show: Full service charge will be applied
• Emergency situations: Considered on a case-by-case basis

2. Service Deposits

Certain services require a non-refundable deposit to secure your appointment:

• Permanent Makeup Services: $100-$200 deposit required
• Multi-session packages: 50% deposit may be required
• Deposits are applied to final service cost
• Deposits are non-refundable but may be transferred to another service within 6 months

3. Service Refunds

Permanent Makeup Services

Due to the permanent nature of PMU services and the skill, time, and products involved, we do not offer refunds once the service has been performed. However:

• Free touch-up session included within 6-8 weeks of initial service
• Color correction or adjustments available if results differ from agreed-upon plan
• We work with you to ensure your complete satisfaction

Advanced Services

Results vary by individual. Refunds are not provided for services that have been performed, but we will:

• Provide complimentary consultation to discuss concerns
• Adjust treatment plan if necessary
• Offer alternative treatments if appropriate

4. VIP Membership Cancellations

Our VIP memberships require a minimum commitment:

• Minimum term: 3-month commitment required for all tiers
• Cancellation notice: 30 days written notice required
• No refunds for partial months or unused benefits
• Benefits do not roll over to the following month
• Pause option: Memberships may be paused for personal reasons (1 month maximum per year)

How to Cancel Membership

To cancel your VIP membership:

1. Submit written cancellation request via email to [email protected]
2. Include your name, membership tier, and reason for cancellation (optional)
3. Cancellation will be effective after 30-day notice period
4. Final payment will be processed for the notice period

5. Product Returns

Retail products purchased at our salon:

• Unopened products: Returns accepted within 14 days with receipt
• Opened products: Exchange only (no refunds) within 7 days
• Damaged products: Full refund or replacement within 30 days
• Aftercare products: No returns due to hygiene regulations

6. Package Deals & Promotions

Special offers and package deals:

• Must be used within validity period (typically 6-12 months)
• Extensions may be granted for emergency situations
• No refunds for unused portions of package deals
• Cannot be combined with other promotions unless stated
• Non-transferable to other individuals

7. Gift Certificates

• Valid for 1 year from purchase date
• Non-refundable and cannot be redeemed for cash
• Can be used toward any service or product
• Lost or stolen certificates cannot be replaced
• Transferable to other individuals

8. Payment Disputes

If you believe you were charged in error or have a billing dispute:

1. Contact us within 30 days of the charge
2. Provide your receipt and explanation of the dispute
3. We will investigate and respond within 5 business days
4. Refunds for billing errors will be processed within 10 business days

9. Service Limitations

If you are unable to receive a scheduled service due to service limitations discovered during consultation:

• Full refund provided (including deposit)
• May reschedule once contraindication is resolved
• Alternative treatment options will be suggested when possible

10. Contact Us

Questions about our refund policy? Contact us: